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Cancellation Policy:
Policy Effective Date: January 10th 2022.
Welcome to Skippy’s Pressure Cleaning, we strive to provide exceptional services to our valued customers. To ensure smooth operations and fairness to all parties, we have established the following cancellation policy. This cancellation policy allows us to better accommodate the needs of all clients. By booking an job with us, you agree to the following terms
Booking and Confirmation: Once you book a cleaning service with us, you will receive a confirmation via sms or email detailing the service, date, and time.
By confirming your booking, you agree to adhere to our cancellation policy.
Cancellation Notice Requirements:
Pressure Cleaning Services: Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service.
Soft Wash Services: Cancellations or rescheduling requests must be made at least 72 hours before the scheduled service.
Other Services We Offer Cancellations or rescheduling requests must be made at least 72hrs before the scheduled service.
Cancellation Fees:
Pressure Cleaning Services:
Cancellations made less than 48 hours before the scheduled service will incur a fee of 50% of the service cost.
No-shows or cancellations made on the day of the service will incur a fee of 100% of the service cost.
Soft washing Services:
Cancellations made less than 72 hours before the scheduled service will incur a fee of 50% of the service cost.
No-shows or cancellations made on the day of the service will incur a fee of 100% of the service cost.
Other Services We Offer:
Cancellations made less than 72 hours before the scheduled service will incur a fee of 50% of the service cost
Rescheduling Policy:
Pressure Cleaning Services:
Rescheduling requests made at least 48 hours before the scheduled service will be accommodated at no extra charge.
Soft Washing Services:
Rescheduling requests made at least 72 hours before the scheduled service will be accommodated at no extra charge.
Other Services We Offer”
Rescheduling requests made at least 7 days before the scheduled service will be accommodated at no extra charge.
Emergency Cancellations:
We understand that emergencies happen. In case of a genuine emergency, please contact us as soon as possible.
We may, at our discretion, waive the cancellation fee.
Refunds:
Refunds for cancellations will be processed within 7-14 business days.
For payments made through other methods, refunds will be processed via the same method unless otherwise agreed.
Business Initiated Cancellations:
Refunds for cancellations will be processed within 7-14 business days.
For payments made through other methods, refunds will be processed via the same method unless otherwise agreed.
Contact Information:
For cancellations, rescheduling, or any queries regarding this policy, please contact us at:
Phone: (02) 5776 1923 Mobile 0418 645 208
Address: 429 Peel St Tamworth NSW 2340
Email: admin@skippyspc.com.au
Policy Changes:
We retain the right to amend this cancellation policy at our discretion. Any modifications implemented by our business will be fully reserved and in compliance with applicable regulations.
Thank you for choosing Skippy’s Pressure Cleaning, we appreciate your business and understanding of our cancellation policy.
